FAQ's

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How do I order?

To place your Memorial Jewellery Order with us you can either shop our 925 Sterling Silver Range Online or visit us in The Pod at Amble Harbour Village.

If you wish to order in 9K Gold, White Gold or Rose Gold please contact us to discuss more.

How can I get my ashes to you?

Once you have ordered online, you will receive a Olive's Legacy Order Kit, which will include a Order Form, Sealable pot for your Loved Ones Ashes and a Return Postal Label.

Alternatively, if you order in person you can drop your Loved One's Ashes into the Pod directly to us.

How long will my order take?

All 925 Sterling Silver Pieces have a current wait time of 3 weeks from receiving your Loved One's Ashes.

9K Gold, White Gold and Rose Gold will take up to 8 Weeks due to being specially made to order.

Can I send in my Pet's Ashes?

Yes, here at Olive's Legacy we will use any Loved Pet's Ashes you wish to be made into Jewellery.

We have a lovely Pet Memorial Range for you to have your Beloved Pet with you forever.

What happens to ashes while with you?

We take the utmost care and respect when handling your Loved One's Ashes.

Both Karen and Chelsea only work on one order at a time to ensure your Loved One is the full focus of their attention until your Jewellery is completed.

How will my Jewellery be sent back?

We will send your chosen Jewellery along with any of your Loved One's unused Ashes with Royal Mail Special Delivery to ensure it gets back to you safely and securely and fully insured.

Do you offer Men's Jewellery?

We currently have some Uni-Sex designs which can be brought for Men.

We will be working on a Men's Range in the future, however if you would like something before then, please Contact Us.

How can I look after my Jewellery?

Your Memorial Jewellery can be worn everyday, however we recommend you remove your piece when - Showering or Bathing, Doing Housework, Applying Perfume or Lotion and Sleeping with your Jewellery on.

This is to ensure your piece stays safe and will last a lifetime. if you wish to clean your Jewellery, we recommend a soft Jewellery Polishing Cloth.

What chain will my Necklace come on?

All of our 925 Sterling Silver Memorial Necklace's will include a 925 Sterling Silver Diamond Curb Adjustable 16-18" Chain.

Any 9K Gold, White Gold or Rose Gold pieces will be discussed when you order your piece.

If you wish to have a certain chain, please contact us before ordering.

Do your Charms fit a Pandora Bracelet?

Yes, all of our Charms will fit a Pandora Bracelet, alternatively if you don't have one, you can order a similar style Bracelet directly from us to fit your Charm.

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